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Payments and Returns Policy |
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Payments
Genigraphics accepts VISA, MasterCard, Discover, and American Express. Purchases orders may be accepted
with prior approval and a completed credit application. All products and services are considered due and
payable at time of order. Payments not received in full within 30 days from date of order will be deemed
delinquent and subject to a late charge of $25, plus 1.5% per month (18% per annum) of the outstanding
balance, which late charge Customer agrees to pay. If Genigraphics uses an attorney or collection agent
to collect any delinquent amount due, whether or not litigation results, Customer agrees to pay reasonable
collection costs, attorneys’ fees, collection agency fees and court costs.
Returns
Genigraphics strives to provide the best possible products and services to our customers. We will gladly
replace defective product or provide prompt credit (at our sole discretion) for items that meet the
following guidelines:
• Printing Products
Due to the custom nature of our printing products we are not able to offer refunds on orders once
they are produced. It is your sole responsibility as the customer to confirm the accuracy of all data, graphics
and content contained in your order prior to submitting your order. Orders may be cancelled at any time prior
to production without incurring a charge. Defective materials will be replaced upon receipt of the defective
product at our facility. Customer must call and obtain a Return Merchandise Authorization (RMA) within 10 days
of receipt of the defective merchandise, and customer is responsible for all return shipping charges. All orders
are shipped FOB Origin. Genigraphics is not responsible for shipments lost or delayed once they are
handed off to the carrier.
• ePoster Sessions
Genigraphics will provide pro-rated credit of hosting fees for ePoster sessions cancelled prior to the
scheduled end date. Charges for custom designed web pages or poster file preparation are not refundable.
Contact Genigraphics
If you have any questions or concerns about our Payments and Returns Policy, please call us toll free
at 1-800-790-4001, or send us e-mail at info@genigraphics.com
with the details of your request.
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