Phone and hours

Home Order Posters Order Signage Poster Templates File Preparation Contact Us View Your Account

Payments and Returns Policy

Payments

All products and services are considered due and payable at the time of order. Payments not received in full within 30 days from date of order will be deemed delinquent and subject to a late charge of $25, plus 1.5% per month (18% per annum) of the outstanding balance, which late charge Customer agrees to pay. If Genigraphics uses an attorney or collection agent to collect any delinquent amount due, whether or not litigation results, Customer agrees to pay reasonable collection costs, attorney fees, collection agency fees and court costs.

Printed Products
Genigraphics accepts VISA, MasterCard, Discover, and American Express. Purchases orders may be accepted with prior approval and a completed credit application.

ePoster Sessions, Kiosk Rentals, and Logistics Services
Payment terms are described in the Service Agreement for your event. There is a $30 service charge for payment by wire transfer, and a 3% service charge for payment by credit card.

Returns

Genigraphics strives to provide the best possible products and services to our customers. We will gladly replace defective product or provide prompt credit (at our sole discretion) for items that meet the following guidelines:

Due to the custom nature of our printing products we are not able to offer refunds on orders once they are produced. It is your sole responsibility as the customer to confirm the accuracy of all data, graphics and content contained in your order prior to submitting your order. Orders may be cancelled at any time prior to production without incurring a charge. Defective materials will be replaced upon receipt of the defective product at our facility. Customer must call and obtain a Return Merchandise Authorization (RMA) within 10 days of receipt of the defective merchandise, and customer is responsible for all return shipping charges. All orders are shipped FOB Origin. Genigraphics is not responsible for shipments lost or delayed once they are handed off to the carrier.

Contact Genigraphics

If you have any questions or concerns about our Payments and Returns Policy, please contact us for further assistance.